Shipping Policy

Shipping Policy

At SHELIVLY, we aim to provide a clear, reliable, and convenient shipping experience from the moment your order is submitted until it arrives at your door.

Our collection includes modern wall storage solutions, decorative shelves, modular organizers, and other home organization products. Where appropriate, products are carefully packaged with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are generally processed within 1-3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

Order processing time is separate from carrier shipping time. During busy sales periods, holidays, high order volumes, inventory checks, or other unusual circumstances, processing times may take slightly longer.

Certain larger, delicate, or specially designed storage products may require additional preparation and protective packaging before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Estimated Delivery Time

The estimated delivery timeframe is generally:

7-20 business days after shipment

This estimated delivery period does not include the 1-3 business days required for order processing.

Delivery times may vary depending on factors including:

  • Shipping destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances outside our reasonable control

All delivery timeframes are estimates only and do not represent guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees are displayed during checkout based on factors including:

  • Delivery destination
  • Product type
  • Package size
  • Items included in your order

If promotional shipping offers or free shipping options are available, the eligibility requirements will be clearly shown during checkout before payment is completed.

Some larger, heavier, or specially packaged home organization products may require different shipping arrangements depending on the destination and transportation requirements.

Packaging of Products

Some SHELIVLY products may include:

  • Decorative surfaces
  • Special finishes
  • Wall mounting components
  • Structural storage parts
  • Modular accessories
  • Other design-related product elements

Where appropriate, products are packaged with protective materials designed to reduce movement, impact, and potential damage during transportation.

Please handle your package carefully after delivery and inspect the product as soon as reasonably possible after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived safely and in satisfactory condition.

Tracking Your Order

When tracking information becomes available, a shipping confirmation email containing your tracking number or tracking link will be sent to the email address provided during checkout.

Please allow some time for tracking information to become active after the shipping label has been created.

Depending on the carrier, destination, and transportation process, tracking updates may only appear at certain shipping checkpoints.

Delivery Delays

Although we work with reliable logistics partners to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances outside our reasonable control, including:

  • Carrier delays or operational disruptions
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation interruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics issues

If your order has not arrived within the estimated 7-20 business day delivery period, please contact our customer support team.

We will review the available tracking information and shipping details to assist you with the next steps.

Shipping Address Accuracy

Customers are responsible for providing complete, accurate, and deliverable shipping information when placing an order.

Before completing checkout, please carefully review the following information:

  • Recipient name
  • Street address
  • Apartment, unit, or building number
  • City
  • State, province, or region
  • Postal code or ZIP code
  • Country
  • Contact information

If you notice an error after submitting your order, please contact us as soon as possible.

We will make reasonable efforts to update shipping information before the order enters fulfillment, but we cannot guarantee changes can be completed after processing or shipment has started.

If an order is delayed, returned, or requires additional shipping arrangements because incorrect or incomplete delivery information was provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

SHELIVLY ships to selected international destinations where shipping services are available.

International shipments may be subject to additional procedures or charges, including:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Customs clearance charges
  • Other fees required by local authorities or carriers

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

SHELIVLY does not control customs processing times, customs decisions, or fees charged by local governments, customs authorities, or delivery providers.

Damaged Products During Shipping

Because some SHELIVLY products include decorative finishes, structural components, mounting accessories, or multiple product parts, we recommend inspecting your order carefully after delivery.

If your product arrives damaged, broken, defective, scratched, or affected during transportation, please contact us as soon as reasonably possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the internal packaging
  • Photos of the external shipping box
  • A photo of the shipping label
  • A short video showing the issue where helpful

Please do not dispose of the damaged product or packaging until our customer support team has reviewed the situation.

Depending on the circumstances and applicable policies, available solutions may include replacement, refund, or another appropriate resolution.

Lost or Delayed Packages

If your tracking information shows an unusual delay or your package cannot be located, please contact our customer support team.

We will review available shipping information and assist with the appropriate next steps where possible.

Carrier investigations and resolution procedures may depend on the individual shipping provider, destination, and specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking the following locations first:

  • Mailbox or usual delivery area
  • Front, side, or rear entrances
  • Building reception or mailroom
  • Household members
  • Neighbors
  • Local delivery carrier information

If you are still unable to locate your package, please contact us.

We will review the available delivery details and provide assistance based on the information available.

Split Shipments

In some situations, products from the same order may be shipped separately due to factors including:

  • Inventory location
  • Product size
  • Packaging requirements
  • Warehouse availability
  • Fulfillment arrangements

For example, different storage products within one order may be shipped in separate packages depending on product dimensions, packaging requirements, or warehouse location.

If your order is divided into multiple shipments, each package may have its own tracking information and may arrive at different times.

You will not be charged additional shipping fees solely because SHELIVLY chooses to ship an order in multiple packages.

Receiving Your Order

When receiving SHELIVLY products, we recommend:

  • Opening the package carefully
  • Avoiding sharp tools near the product surface
  • Removing protective packaging carefully
  • Handling shelves, organizers, accessories, and components properly
  • Inspecting the product before disposing of packaging materials
  • Placing products on a stable surface before installation or use

If your product includes installation parts, adjustable components, or modular elements, please review the relevant product information before use.

Contact Us

If you have questions regarding shipping, tracking, delivery, damaged packages, or order-related concerns, please contact our customer support team:

Brand:
SHELIVLY

Website:
shelivly.com

Legal Entity:
Shanxi Bufuyao Industrial & Trading Co., Ltd.

Registered Address:
F1-03-11, 1st Floor, Building 1,
Fenghuang Square,
Baota District, Yan'an City,
Shanxi Province, China

Unified Social Credit Code:
91610602MAB3CDUU7G

Customer Support Email:
service@shelivly.com

Customer Support Phone:
+86 18978336145

shelivly.com is owned and operated by Shanxi Bufuyao Industrial & Trading Co., Ltd. The company manages the operation of the online store, customer support, order coordination, and related ecommerce activities.

When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.

For damaged or product-related shipping inquiries, including clear photos of the product and packaging will help our team review the situation more quickly.

SHELIVLY - Designed Storage Solutions for Modern Living.