Terms and Conditions

These Terms and Conditions ("Terms") apply to all purchases and transactions made through shelivly.com.

The SHELIVLY online store is operated by Shanxi Bufuyao Industrial & Trading Co., Ltd.

By placing an order through our website, you confirm that you have reviewed, understood, and agreed to these Terms, as well as any additional policies and information provided on shelivly.com.

Scope of These Terms

These Terms apply to purchases of products available through shelivly.com. Additional policies may also apply to your order, including:

  • Shipping Policy
  • Return & Refund Policy
  • Payment & Security Policy
  • Privacy Policy
  • Terms of Use
  • Product Support & Warranty Information

Where applicable, these policies should be reviewed together with these Terms and form part of the overall conditions related to your purchase.

Product Information

We make reasonable efforts to ensure that product descriptions, materials, dimensions, colors, finishes, images, features, prices, and availability information displayed on shelivly.com are accurate and up to date.

SHELIVLY products may include decorative storage solutions, wall organizers, floating shelves, modular storage systems, display shelves, and other home organization products.

However, the actual appearance of products may vary slightly due to factors including:

  • Different screen or display settings
  • Lighting conditions during photography
  • Manufacturing tolerances
  • Material characteristics
  • Surface finish differences
  • Decorative detail variations
  • Different production batches
  • Packaging or design updates

Products featuring unique shapes, textured surfaces, decorative finishes, natural materials, painted details, or handcrafted elements may have minor differences in appearance, color, texture, or structure.

These natural or manufacturing variations are considered normal and do not necessarily represent a product defect.

We reserve the right to correct errors, update product details, modify website information, adjust availability, or make necessary changes to product listings.

If a significant error affects an order that has already been submitted, we may contact you regarding available solutions or cancel the affected product and provide an appropriate refund.

Product Requirements

Certain SHELIVLY products may include or require compatible components, installation accessories, or supporting parts, including:

  • Mounting accessories
  • Hooks or connectors
  • Installation hardware
  • Supporting brackets or structural components
  • Other accessories described on the relevant product page

Customers are responsible for reviewing product descriptions, dimensions, installation requirements, materials, and usage information before purchasing or using any product.

Product structure, components, installation methods, and available variations may differ between different products or versions.

Unless specifically stated otherwise, SHELIVLY does not guarantee that third-party accessories, replacement parts, or external components will be compatible with every product.

Customers should carefully review product specifications, intended use, and care instructions before completing a purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation confirms that we have received your order request, but it does not necessarily mean that your order has been finally accepted or shipped.

SHELIVLY reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

  • Payment authorization failure
  • Suspected fraudulent activity
  • Unauthorized payment attempts
  • Inventory limitations
  • Incorrect product information or pricing errors
  • Shipping restrictions
  • Duplicate or unusual orders
  • Suspected unauthorized resale
  • Abuse of promotional offers
  • Legal or regulatory restrictions
  • Other circumstances preventing reasonable fulfillment

If an order is cancelled after payment has already been successfully processed, an appropriate refund will be issued through the original payment method or another method permitted by the applicable payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

service@shelivly.com

We will make reasonable efforts to assist before the order enters fulfillment.

However, we cannot guarantee that changes or cancellations can be completed after an order has entered:

  • Processing
  • Picking
  • Packing
  • Fulfillment preparation
  • Shipping preparation
  • Dispatch

Once an order has been shipped, the applicable Return & Refund Policy will apply.

Prices

Product prices displayed on shelivly.com are processed in U.S. dollars (USD).

Prices may vary depending on factors including:

  • Product selection
  • Product size or variation
  • Color or finish options
  • Quantity purchased
  • Destination
  • Promotional eligibility
  • Applicable taxes
  • Shipping charges

The final amount payable will be shown during checkout before completing your purchase.

We may update product prices at any time for future orders.

If an obvious pricing error or technical issue occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping fees, and other order-related charges will be shown during checkout where required or supported.

Depending on the destination country or region, international orders may also be subject to additional charges, including:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Customs clearance charges
  • Other local government or carrier-related fees

Unless otherwise stated during checkout, these additional charges are generally the responsibility of the customer or recipient.

For additional details regarding shipping-related matters, please review our Shipping Policy.

Payment

Available payment methods will be displayed during checkout and may vary depending on factors including:

  • Customer location
  • Device used for checkout
  • Order amount
  • Available payment service providers

By submitting payment information, you confirm that:

  • You are authorized to use the selected payment method.
  • All payment information provided is accurate and complete.
  • You authorize the transaction amount to be processed through the selected payment provider.

All transactions may be subject to authorization, verification, fraud prevention checks, and security review procedures.

For additional payment information, please review our Payment & Security Policy.

Promotions and Offers

SHELIVLY may occasionally provide promotional benefits, including:

  • Discount pricing
  • Promotional codes
  • Product bundles
  • Limited-time offers
  • Free or discounted shipping promotions
  • Other promotional benefits

Promotional offers may include additional conditions such as:

  • Promotion start and end dates
  • Minimum purchase requirements
  • Product exclusions
  • Regional restrictions
  • Quantity limitations
  • Customer eligibility requirements
  • Usage restrictions

Unless specifically stated otherwise, promotional offers cannot be combined with other discounts or promotions.

Discounts generally cannot be applied retroactively to orders that have already been completed.

SHELIVLY reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery periods, tracking availability, shipping charges, and related delivery information are described in our Shipping Policy.

Any delivery date or estimated timeframe provided is for reference only unless explicitly guaranteed.

Delivery times may be affected by circumstances beyond our reasonable control, including:

  • Carrier operations
  • Customs processing
  • Weather conditions
  • Transportation delays
  • Public holidays
  • Remote delivery locations
  • Local delivery conditions

Customers are responsible for providing complete and accurate shipping information when placing an order.

Some SHELIVLY products may include decorative surfaces, assembled components, mounting parts, special finishes, or other design elements that require careful handling during transportation.

We take reasonable measures to package products appropriately. Customers should inspect products promptly after delivery and contact us if any issue is found.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Before returning any product, please contact our customer support team so we can review your request and provide the appropriate return instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If your SHELIVLY product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible after receiving your order.

This is especially important for products containing decorative surfaces, structural components, mounting accessories, or other design elements.

To help us review your request, we may ask for:

  • Your order number
  • Clear photographs of the product
  • Photos of the external and internal packaging
  • A photograph of the shipping label
  • A short video showing the issue when necessary

Please keep the product and original packaging until our customer support team has completed the review.

Depending on the situation and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

Products purchased from SHELIVLY should be used according to their intended purpose and in accordance with applicable product instructions, specifications, installation guidance, and care recommendations.

Customers should carefully follow:

  • Product instructions
  • Installation requirements
  • Weight capacity recommendations
  • Care and maintenance information
  • Product-specific safety guidance

Wall Shelves and Storage Products

For wall shelves, organizers, display systems, and other storage products:

  • Follow the recommended installation instructions carefully.
  • Ensure mounting surfaces and installation locations are suitable for the product.
  • Do not exceed the recommended weight capacity.
  • Avoid excessive pressure, impact, or force on installed products.
  • Regularly check mounting components and connections where applicable.
  • Clean surfaces using appropriate materials suitable for the product finish.
  • Stop using the product if any structural component appears damaged or unsafe.

Decorative Details and Product Components

Where SHELIVLY products include decorative finishes, unique shapes, textured surfaces, assembled parts, or additional components:

  • Handle products carefully during installation and daily use.
  • Avoid unnecessary impact or excessive pressure.
  • Do not modify structural components unless specifically instructed.
  • Store removable components properly when not in use.
  • Avoid harsh chemicals or abrasive cleaning materials.
  • Follow product-specific care instructions where provided.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, SHELIVLY products are designed primarily for indoor environments.

Products should be protected from unnecessary exposure to:

  • Rain or excessive moisture
  • Extreme temperatures
  • Prolonged direct sunlight
  • Harsh chemicals or cleaning products
  • Conditions outside the recommended usage environment

Any outdoor-use, waterproof, or weather-resistant claims apply only where specifically stated for an individual product.

Product Dimensions and Natural Variations

Measurements displayed on shelivly.com are provided as a useful reference to help customers understand product size and specifications.

Minor variations may occur due to:

  • Manufacturing processes
  • Measurement methods
  • Material characteristics
  • Product structure
  • Production batch differences

Products featuring unique materials, decorative finishes, textured surfaces, or artistic designs may not be completely identical from one piece to another.

These minor differences are considered normal characteristics of the product and do not necessarily indicate a quality issue.

Product Warranty

Certain SHELIVLY products may include limited warranty coverage when expressly stated.

Where applicable, warranty duration, coverage details, exclusions, and claim procedures will be provided on the relevant product page, product documentation, or Product Support & Warranty page.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits consumer protections or legal rights that cannot be excluded under applicable laws.

Personal Use

Products available through shelivly.com are intended primarily for lawful personal, household, interior organization, and decorative use unless otherwise agreed by SHELIVLY in writing.

Commercial resale or unauthorized distribution may be restricted where reasonably necessary.

Prohibited Activity

You may not use shelivly.com, our ordering systems, or related services for:

  • Fraudulent transactions
  • Unauthorized payment activity
  • Misuse of discounts or promotional offers
  • Manipulation of checkout systems
  • Abuse of return or refund procedures
  • Unauthorized resale where restricted
  • Interference with website security or operation
  • Any unlawful, misleading, or deceptive activity

SHELIVLY reserves the right to take reasonable measures to protect customers, our website, business operations, and payment systems when suspicious or unauthorized activities are identified.

Intellectual Property

Unless otherwise stated, all website content, including:

  • SHELIVLY branding
  • Logos
  • Product descriptions
  • Product images
  • Graphics
  • Videos
  • Website layouts
  • Design elements
  • Original written content

is owned by, licensed to, or used with authorization by SHELIVLY, Shanxi Bufuyao Industrial & Trading Co., Ltd., or applicable rights holders.

Website content may not be copied, reproduced, modified, distributed, commercially exploited, or otherwise used without appropriate authorization, except where permitted by applicable law.

Third-Party Services

SHELIVLY may use third-party service providers to support various aspects of our online store and business operations, including:

  • Ecommerce infrastructure
  • Payment processing
  • Order fulfillment
  • Shipping and logistics services
  • Customer support systems
  • Analytics services
  • Advertising and attribution services
  • Fraud prevention and security services
  • Other technology solutions

Third-party providers may operate under their own terms, conditions, and privacy policies.

SHELIVLY does not control and is not responsible for the independent services, content, privacy practices, or security procedures of third-party providers.

Electronic Communications

By placing an order, submitting information, or contacting SHELIVLY electronically, you agree that we may communicate with you through electronic methods where appropriate.

Electronic communications may include:

  • Order confirmations
  • Payment notifications
  • Shipping updates
  • Tracking information
  • Customer support responses
  • Return or refund communications
  • Security notifications
  • Important service-related messages

Marketing communications are handled separately and may be subject to applicable consent requirements and unsubscribe options.

Privacy

The collection, use, disclosure, and protection of personal information by SHELIVLY are described in our Privacy Policy.

Where applicable, additional privacy controls and preference options may be available through our website privacy settings.

Disclaimer

To the fullest extent permitted by applicable law, shelivly.com and all related website services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always operate without interruption or that all technical issues will be resolved immediately.

Product images, descriptions, and displays are intended to represent products as accurately as reasonably possible; however, minor variations may occur due to factors including materials, manufacturing processes, lighting, and display settings.

Where applicable, product-specific warranty coverage is governed by the relevant warranty terms.

Nothing in these Terms excludes any consumer protection, warranty, guarantee, or legal remedy that cannot legally be excluded.

Limitation of Liability

To the fullest extent permitted by applicable law, SHELIVLY and Shanxi Bufuyao Industrial & Trading Co., Ltd. shall not be responsible for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to purchases, orders, products, transactions, or use of our website where such limitations are legally permitted.

Nothing in these Terms is intended to exclude, restrict, or limit:

  • Liability that cannot legally be excluded
  • Mandatory consumer protection rights
  • Remedies available under applicable consumer laws

Consumer Rights

Depending on your country, state, province, or region, you may have legal consumer rights relating to:

  • Product quality and conformity
  • Defective products
  • Repairs
  • Replacement products
  • Returns
  • Refunds
  • Order cancellation rights

Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived.

Where mandatory consumer protection laws provide greater rights than these Terms, those legal rights will continue to apply.

Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to remain effective to the fullest extent permitted by applicable law.

Changes to These Terms

SHELIVLY may update these Terms from time to time to reflect changes in:

  • Business operations
  • Products or collections
  • Website features and functionality
  • Store policies
  • Legal requirements
  • Regulatory requirements

The updated version of these Terms will be published on this page.

The version of these Terms effective at the time an order is placed will generally apply to that transaction unless applicable law requires otherwise.

Contact Us

If you have questions regarding these Terms and Conditions, an order, a SHELIVLY product, or our store policies, please contact us:

Brand:
SHELIVLY

Website:
shelivly.com

Legal Entity:
Shanxi Bufuyao Industrial & Trading Co., Ltd.

Registered Address:
F1-03-11, 1st Floor, Building 1,
Fenghuang Square,
Baota District, Yan'an City,
Shanxi Province, China

Unified Social Credit Code:
91610602MAB3CDUU7G

Customer Support Email:
service@shelivly.com

Customer Support Phone:
+86 18978336145

shelivly.com is operated by Shanxi Bufuyao Industrial & Trading Co., Ltd. The company is responsible for managing the online store, customer service, order coordination, and related ecommerce activities.