Warranty & Guarantee
Warranty Policy
Our Commitment to Quality
At SHELIVLY, we aim to ensure that every product you receive meets the quality, functionality, and presentation standards represented in our store.
Each product is carefully selected and reviewed before shipment. If your product arrives damaged, defective, or experiences a qualifying manufacturing issue within the applicable warranty period, our customer support team will work with you to provide an appropriate solution.
90-Day Limited Warranty
Most products purchased through shelivly.com are covered by a 90-day limited warranty beginning from the date your order is delivered.
This warranty applies to eligible manufacturing defects or functional issues that occur during normal intended use of the product.
Depending on the specific circumstances, available solutions may include:
- Replacement product
- Replacement component or accessory, where available
- Store credit
- Refund where appropriate
The final solution depends on the nature of the issue, product availability, the condition of the product, and the circumstances of the warranty request.
What Is Covered
Our limited warranty may cover eligible issues including:
Manufacturing Defects
Defects in materials or workmanship that affect the normal function, structure, or intended use of the product.
Structural or Functional Issues
Problems involving the construction, assembly, or functional performance of the product that occur during normal intended use and are not caused by accidental damage, misuse, excessive force, or improper handling.
Examples may include:
- Structural issues with shelves or storage components
- Defects affecting product stability
- Manufacturing problems with connecting parts or components
- Functional issues with included accessories or hardware
Mounting Component or Accessory Issues
For eligible products that include installation components, mounting hardware, connectors, brackets, hooks, or related accessories, the warranty may cover unexpected issues affecting normal intended use.
Products Damaged on Arrival
Products that arrive broken, damaged, unusable, or affected during shipping or handling may qualify for review under this warranty policy.
What Is Not Covered
The warranty does not cover damage or issues caused by:
- Accidental drops, impacts, bending, breakage, or physical damage
- Improper installation or incorrect assembly
- Improper handling or use outside the intended purpose
- Exceeding recommended weight limits
- Exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Normal wear and tear
- Cosmetic changes caused by regular use
- Unauthorized repairs, modifications, or alterations
- Damage caused by improper cleaning or maintenance
- Loss or theft
- Damage occurring after the applicable warranty period
Minor differences in color, finish, texture, shape, surface appearance, or decorative details are generally not considered defects when they do not affect normal product use.
Damaged or Defective Items
If your order arrives damaged, defective, or with missing components, please contact us as soon as reasonably possible after delivery.
To help us review your request efficiently, please provide:
- Your order number
- Your full name and email address
- A brief description of the issue
- Clear photos or a short video showing the problem
- Photos of the packaging if the issue occurred during shipping
Please keep the original product and packaging until our customer support team has completed the review.
How to Make a Warranty Claim
To submit a warranty request, please contact our customer support team using the contact information provided on our website.
Please include the following information:
- Order number
- Product name
- Description of the issue
- Clear photos showing the problem
- A short video where helpful
- Any relevant details regarding installation, usage, or product condition
Our team will review your request and normally respond within 24-48 business hours.
Additional information may be requested if necessary to verify the issue and determine the appropriate solution.
Replacement Products
If a warranty replacement is approved, SHELIVLY will make reasonable efforts to provide the same product whenever available.
If the original product is no longer available, we may provide one of the following solutions:
- A comparable replacement product
- A replacement component or accessory where available
- Store credit
- Another appropriate resolution based on the circumstances
Replacement availability may depend on current inventory, product availability, and fulfillment conditions.
Refunds
Warranty approval does not automatically guarantee a cash refund.
Refund eligibility will be determined based on:
- The nature of the reported issue
- Warranty eligibility
- Product availability
- Applicable Return & Refund Policy
- Applicable consumer protection requirements
When a refund is approved, it will generally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank, card issuer, or payment provider.
Returns and Warranty Are Different
Our Return Policy and Warranty Policy apply to different situations.
The Return Policy applies when you wish to return an eligible purchase within the applicable return period according to the return requirements.
The Limited Warranty applies to qualifying manufacturing defects, structural issues, and product-related problems covered during the warranty period.
Please review our Return & Refund Policy for complete information regarding returns, refunds, eligibility requirements, and procedures.
Shipping Damage
If your package appears damaged when delivered, we recommend taking photos of the package before opening it whenever possible.
If the product inside is damaged, please contact our customer support team and provide:
- Photos of the outer packaging
- Photo of the shipping label
- Photos of the damaged product
- Photos of damaged internal packaging materials
- A short video showing the issue where helpful
Providing this information helps us review your request more efficiently and determine the appropriate solution.
Product Care
To help maintain your SHELIVLY products and keep them in good condition:
- Follow all included installation and care instructions
- Use products only for their intended purpose
- Handle shelves, organizers, mounting parts, connectors, and decorative surfaces carefully
- Avoid unnecessary exposure to excessive moisture, heat, chemicals, or unsuitable environments
- Clean products using suitable materials and recommended methods
- Avoid excessive force, impact, pulling, bending, or improper loading
- Store removable accessories or components properly when not in use
Improper installation, misuse, or inadequate maintenance may affect warranty eligibility.
Consumer Rights
This Limited Warranty is provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in this policy is intended to exclude, limit, or restrict any rights that cannot legally be excluded or restricted.
Contact Us
If you have questions about warranty coverage, product issues, or an existing warranty request, please contact our customer support team.
Brand:
SHELIVLY
Website:
shelivly.com
Legal Entity:
Shanxi Bufuyao Industrial & Trading Co., Ltd.
Registered Address:
F1-03-11, 1st Floor, Building 1,
Fenghuang Square,
Baota District, Yan'an City,
Shanxi Province, China
Unified Social Credit Code:
91610602MAB3CDUU7G
Customer Support Email:
service@shelivly.com
Customer Support Phone:
+86 18978336145
shelivly.com is owned and operated by Shanxi Bufuyao Industrial & Trading Co., Ltd. The company is responsible for managing the online store, customer support, order coordination, and related ecommerce activities.
SHELIVLY - Designed Storage Solutions for Modern Living.